Customer Service

Program Type
Program Location
Online, Toronto
Delivery Mode

Handle customers with confidence and ease in any business

Dive into the exciting world of customer service excellence! Master the art of effective communication, sharpen your problem-solving skills, and develop meaningful customer relationships. Become an indispensable asset to any organization by delivering exceptional experiences that foster lasting customer loyalty.

Our program includes an internship of 120 hours which will give you much-needed hands-on experience which can kick-start your career.

The customer service diploma equips the students with essential skills needed in the services, where one is in direct contact with the consumers. Through this diploma students will learn how to provide and deliver professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Career Paths

Here is a sampling of the types of jobs available in customer service:

Call Center Agent, Concierge, Client Relations Associate, Client Services Coordinator, Customer Service Representative, Front Desk Associate / Receptionist, Customer Care Supervisor, Service Manager, Customer Care Manager and similar roles at different levels of the hierarchy.

These roles can be in IT, Retail Businesses, Banking Sector, Insurance Industry, Hospitality, Travel and Tourism etc

Topics Covered

Microsoft Office Suite

English Fundamentals

Business Communication

Business Mathematics

Customer Service

Professional Selling

Soft Skills & CPR/ First Aid

Admission Requirements

Grade 12 or equivalent

Mature student status (i.e., 18 years of age or older) and a passing score on the entrance exam